By booking our space you are agreeing to the following rules and policies.
Zero-Tolerance Policy
Under Ontario law, we have the duty to keep our team and workplace safe and free of hazards. We therefore have a zero-tolerance policy towards anyone who puts the health and safety of our team and guests at risk for any reason. You will be asked to leave the studio premises immediately and no refunds provided if you violate our policies.
Prohibited Activity
Our studio cannot be used to shoot pornographic, violent, racist or any content that we may deem to contribute to the discrimination and harassment of others because of race, sex, disability and age etc.
Consumption of alcohol is not permitted on the premises. If your shoot includes alcoholic beverages/bottles we ask that only original new and sealed bottles / containers be used. Smoking (including recreational drugs) and smoke machines are not permitted on studio premises. If we suspect that a member of your party is intoxicated or impaired, we reserve the right to ask them to leave the premises.
You cannot hang or attach anything from the pipes in the open ceiling.
Please do not bring the following into the studio (If you absolutely require it for your shoot, please email us at info.lightlabstudio@gmail.com):
- Candles, sparklers, open flames dry ice or smoke machines.
- Glitter, confetti or any items that have glitter on them that will shed within the studio.
- Food or drinks (closed bottles and containers are permitted if they remainunopened in their original packaging).
- Anything illegal.
No animals or pets are allowed except for service animals. If you wish to bring an animal into the space, please contact us at info.lightlabstudio@gmail.com
Please do not step on any of the furniture. We have a step ladder inside the studio for this purpose.
Booking the studio
Our studio bookings are for photography/videography services only. No parties/events are allowed in the studio.
The studio has a camera that can detect who is using the studio. Clients will be charged additionally for using an unrented studio.
Studio Monitoring
Please be aware that our photography studio is monitored by video surveillance cameras for security and safety purposes. This monitoring helps ensure the safety of all guests and staff and protects the studio's equipment and property.
The video surveillance is strictly for security purposes and will not be used for any other reasons. Footage is recorded and stored securely, with access limited to authorized personnel only.
By booking a session with us, you acknowledge and consent to the monitoring of the studio premises.
We expect all guests to conduct themselves appropriately and respect the studio environment. Any behavior deemed inappropriate may be reviewed through the surveillance footage.
Extending Your Booking
Your booking is only for the duration in your booking confirmation email. If you require additional time to setup / takedown, please factor it into your booking. If you need extra time and the room is available, you can add additional time in 1 hour increments. Advanced notice is required prior to the end of your booking time if you wish to extend your time.
If you do go over your time with no advance notice additional booking charges will be applied. An overtime charge equivalent to our current base hourly rate will be applied for every next hour of overtime.
Security Deposit
A security deposit of $300 will be held on the booking credit card for the duration of your booking and will be released once the studio is inspected and no issues discovered.
Guest Responsibility
The individual who made the initial booking must be present at all times during the appointment. Your booking is only for the inside the Olga Pavlova Photography Inc. studio only.
Please note that failure to respect the studio rules, studio staff, neighbours of the studio, or other persons in the studio, will result in immediate termination of your booking and can result in a permanent ban from Olga Pavlova Photography Inc. studio.
Waiver and Release of Liability Form
The Booking individual takes responsibility for and is liable for themself and their guests while on the premises.
The Booking Individual must sign and submit our Liability Waiver Form here before each booking. If the form is not signed, the Booking Individual and his group are not permitted on the premises.
Privacy Policy
We respect your privacy and are committed to protecting it. Any personal information collected during the booking process will be used solely for the purpose of providing you with our services.
We do not share your personal information with any third parties unless required by law.
GENERAL RULES
Moving Furniture and Props
We have styled the studio to be suitable for most shoots without major reconfiguration. While we do have some small backdrops you can add to your booking, our space is meant to be used as is and is therefore not suitable for any large productions that required major space reconfigurations and very little use of the furniture. We also have fixtures on walls that limit the amount of white spaces.
For your safety we encourage you not to move furnishings during your shoot. If you need to move furniture, please lift the items clean off the floor. Do not drag furniture as it damages both the floors and furniture legs. If you need assistance, please contact our team. Please treat all studio furniture and equipment with care. Remember, if you damage it, you buy it at market value.
Nothing (furniture/decor/fixtures etc.) inside the studio may be taken outside.
Recording Audio And Video Content
Our studio is not soundproof and is located in a building with other offices and businesses. We therefore cannot control nor limit any sounds coming in from outside the unit. The space is therefore not suitable for any projects where audio is critical for your shoot.
No Outdoor Shoes Allowed
We have a strict no outdoor shoe policy inside the studio to protect the floors and rugs. Shoes must be removed and any indoor shoes must be clean. Alternatively, you can put shoe covers and use them during your stay.
The shoe covers are provided at the entrance of the studio.
Failure to adhere to this policy will result in an automatic forfeit of your security deposit.
Cyclorama Wall
Do not walk/stand on the curved portion of the cyclorama wall. Doing so will damage the wall with repairs starting at $1,000+HST.
Make sure there is enough space between your subject and the wall. (An arm's length away from the curve would be the ideal distance).
Don’t use, bring, or drag sharp objects onto the cyclorama wall or you will be charged a cyclorama wall restoration fee for damages they make on the wall.
Don’t drag furniture, stands, tripods, or other heavy equipment. Instead, lift and carry over carefully not to scratch the cyclorama.
Absolutely no eating or drinking near the cyclorama.
Any structural damage to the cyclorama wall will result in a cyclorama wall restoration fee based on the repair cost.
Studio Inspection
Our team inspects the studio at the end of your booking to ensure that the room is left in its original condition. All furniture and props need to be moved back to their original positions.
Our team can check the room during your studio time if we hear loud noises, dragging of furniture, or suspected violation of studio rules and/or safety. We will give you a warning before coming in.
Common Areas
Our buildings common areas (hallways etc.) cannot be used as a waiting area prior to the shoot. Please wait outside the building until the time of your appointment.
Permissible Noise Levels
We encourage you to feel at home while in the space and make most of our music player however please keep in mind that our studio is not soundproof. So we ask that you please keep the noise level to a reasonable volume and to be considerate of our neighbours at all times.
Storage of Personal Belongings
Please take all of your belongings with you after your photo shoot. We are not responsible for loss or damages to items left in the studio or building common areas.
We do not store items for your booking ahead of the photo shoot or after the shoot.
Parking
Free onsite parking is available in our parking lot – two last spot in front of the studio are reserved for studio visitors.
On the weekends there are a lot of empty parking spots, so you can use any of the available ones.
Cleaning Before You Leave
Guests must clean the space prior to leaving their booking. Furniture and props need to be moved back to their original place, dishes need to be washed. If the room is still left untidy (i.e. not in the same state that you found it in) at the end of the booking, there will be a minimum $200 cleaning / reorganization fee added to your booking.
Damage To Furniture And Fixtures
You are responsible for any damages that occur in the studio during your booking caused by you or your guests. Any damage to the studio property, whether accidental or willful, is the responsibility of the registered guest. We reserve the right to charge you for the cost of rectifying any damages incurred in the studio during your booking in the amount Olga Pavlova Photography Inc. deems necessary to compensate for any expenses incurred as a result of the damages.
The cost of rectifying damage to the room, walls, floors, fixtures, furnishings, decor and equipment will be charged in full.
BOOKING AND CANCELLATION POLICY
Booking And Payment
Bookings are to be made through our website. All bookings have to be paid in full at the time of booking.
You will receive a confirmation e-mail once your booking and payment have been approved.
If you would like to book our space for event or video production with sound system please email us your request.
Rescheduling Bookings
We do not accept any rescheduling of reservations within 24 hours of your booking time, you will be liable for the full value of the booking.
If you reschedule your reservation more than 24 hours prior to your booking time, you will be charged a rescheduling fee of 20% of your booking value. You can reschedule your appointment by emailing at info.lightlabstudio@gmail.com
Cancelling a Booking
We only offer studio credit for cancelled bookings (no refunds) under the following conditions:
If you cancel your reservation more than 24 hours prior to your booking time, you will be charged a cancellation fee of 20% of your booking value.
We do not accept any cancellation of reservations within 24 hours of your booking time. If you request to cancel within 24 hours of your booking time you will be liable for the full value of the booking. No credit will be applied.
Cancellation requests can only be made by emailing us at info.lightlabstudio@gmail.com
Arrival
Please do NOT enter the studio early without permission.
Use the provided code to access the unit when booking prior to starting.
Please arrive and leave the studios on time as you booked.
Cancelling a Booking
We only offer studio credit for cancelled bookings (no refunds) under the following conditions:
If you cancel your reservation more than 24 hours prior to your booking time, you will be charged a cancellation fee of 20% of your booking value.
We do not accept any cancellation of reservations within 24 hours of your booking time. If you request to cancel within 24 hours of your booking time you will be liable for the full value of the booking. No credit will be applied.
Cancellation requests can only be made by emailing us at info.lightlabstudio@gmail.com